At Kidostoys – Play, Learn & Grow, customer satisfaction is our priority. We strive to ensure that every product meets our quality standards and reaches you in perfect condition. This Refund Policy outlines the circumstances under which refunds may be issued.

Eligibility for Refunds

Customers may be eligible for a refund if:

• The product received is damaged, defective, or faulty.

• An incorrect item was delivered.

• The product is missing essential parts or accessories.

• The order is canceled before it has been processed and shipped.

To qualify for a refund, customers must notify us within 7 days of receiving the product and provide proof of purchase along with supporting photographs or videos, if requested.

Refund Approval Process

Once a refund request is submitted, our team will review the details and verify the claim. We may request additional information to assist with the evaluation process. After inspection and approval, the refund will be initiated according to the payment method used for the original purchase.

Refund Timeline

Approved refunds are typically processed within 7–10 business days. Depending on your bank, credit card provider, or payment gateway, it may take additional time for the funds to appear in your account.

Non-Refundable Situations

Refunds may not be granted in the following circumstances:

• Products that have been used, damaged, or altered by the customer.

• Products returned without original packaging, labels, or accessories.

• Requests made after the specified return period.

• Clearance, promotional, or special-order items unless they are defective or incorrectly delivered.

• Shipping, handling, or cash-on-delivery charges, except where the error was caused by Kidostoys.

Canceled Orders

Orders canceled before shipment are eligible for a full refund. Once an order has been shipped, cancellation requests cannot be processed, and the standard return procedure will apply.

Partial Refunds

In certain situations, partial refunds may be issued if returned items are not in their original condition or if parts of the product are missing due to reasons not caused by Kidostoys.

Contact Us

If you have any questions regarding our Refund Policy or wish to request a refund, please contact our customer support team with your order details. We are committed to resolving concerns quickly and fairly.

Thank you for shopping with Kidostoys – Play, Learn & Grow. We value your trust and appreciate the opportunity to be part of your child’s learning and play journey.