RETURNS, REPLACEMENT & CANCELLATION POLICY

At Kidostoys – Play, Learn & Grow, we are committed to delivering quality products and ensuring customer satisfaction. Please read our policy carefully before placing an order.

Order Cancellation

Customers may request order cancellation only before the order has been processed and dispatched from our warehouse.

Once an order has been shipped or dispatched, cancellation requests will not be accepted under any circumstances.

If a cancellation request is approved before dispatch, any prepaid amount will be refunded to the original payment method within the applicable processing period.

Replacement Policy

Kidostoys does not offer returns or refunds for products once delivered.

We only provide replacements in the following cases:

  • Product received is damaged during transit

  • Product is defective or not working properly

  • Wrong product has been delivered

  • Product received is incomplete or missing parts

Customers must report such issues within 48 hours of delivery.

Proof Required for Replacement

To request a replacement, customers must provide:

  • A clear unboxing video recorded from the moment the sealed package is opened

  • Clear photos and videos showing the damage, defect, or issue

  • Order number and proof of purchase

The unboxing video must clearly show the package condition, shipping label, and the product inside.

Replacement requests submitted without a proper unboxing video may be rejected.

Non-Eligible Cases for Replacement

Replacement requests will not be accepted for:

  • Change of mind after purchase

  • Product no longer required

  • Incorrect order placed by the customer

  • Minor color, design, or packaging variations

  • Damage caused by misuse, mishandling, improper installation, or negligence

  • Products that have been used, altered, or modified

  • Products without original packaging, accessories, labels, or manuals

  • Requests raised after 48 hours of delivery

  • Requests without valid photo or video proof

Replacement Approval Process

Once we receive the required proof, our team will review and verify the claim.

If the claim is approved:

  • A replacement product will be arranged subject to stock availability.

  • Customers may be required to return the original product if requested by our support team.

  • Replacement approval is solely at the discretion of Kidostoys after verification of the issue.

Replacement Shipping Charges

For all approved replacement requests, the customer must pay a ₹150 replacement shipping and handling charge.

This charge covers the logistics, packaging, and delivery costs associated with processing the replacement.

The replacement product will be dispatched only after the replacement shipping charge has been paid.

The ₹150 replacement shipping charge is non-refundable.

Refund Policy

Kidostoys does not offer refunds for delivered products.

Refunds may only be considered in exceptional circumstances where a replacement cannot be provided due to stock unavailability or other valid reasons determined by Kidostoys.

Any approved refund will be processed to the original payment method within 7–10 business days.

Contact Us

If you have any questions regarding this policy or need assistance with a replacement request, please contact our customer support team with your order details and supporting evidence.

Thank you for choosing Kidostoys – Play, Learn & Grow. We appreciate your trust and look forward to bringing joy, learning, and fun to your little ones.