At Kidostoys – Play, Learn & Grow, we are committed to providing high-quality toys, educational products, and exceptional customer service. We understand that sometimes a return or cancellation may be necessary, and we strive to make the process as simple and transparent as possible.

Order Cancellation

Customers may request to cancel their order before it has been processed and shipped. Once an order has been dispatched, cancellation requests cannot be accepted. To request an order cancellation, please contact our customer support team as soon as possible with your order details. We will do our best to accommodate your request if the order has not yet entered the shipping process.

If a cancellation request is approved before shipment, a full refund will be processed to the original payment method within the applicable processing period.

Returns Eligibility

We accept returns for products that are damaged, defective, incorrect, or incomplete upon delivery. To be eligible for a return, customers must notify us within 7 days of receiving their order. Returned products must be unused, in their original packaging, and accompanied by all accessories, manuals, labels, and proof of purchase.

To initiate a return request, customers may be required to provide photographs or videos showing the issue with the product. This helps us verify the claim and ensure a faster resolution.

Non-Returnable Items

For hygiene, safety, and quality reasons, certain items may not be eligible for return. Products that have been used, damaged due to customer handling, missing original packaging, or altered in any way may not qualify for a refund or replacement. Promotional, clearance, or special-order items may also be excluded from our return policy unless they arrive damaged or defective.

Damaged or Defective Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery. Our support team will review your request and may offer a replacement, exchange, store credit, or refund based on the nature of the issue. We are dedicated to ensuring that every customer receives the product they ordered in excellent condition.

Refund Process

Once a returned item has been received and inspected, we will notify you regarding the approval or rejection of your refund. Approved refunds will be processed to the original payment method within 7–10 business days, depending on your payment provider and banking institution.

Shipping charges, handling fees, and cash-on-delivery charges, if applicable, are generally non-refundable unless the return is due to our error or a defective product.

Exchange Policy

Where available, we may offer product exchanges for defective, damaged, or incorrectly delivered items. Exchanges are subject to product availability. If the requested replacement item is unavailable, a refund or store credit may be provided instead.

Return Shipping

In cases where the return is due to a damaged, defective, or incorrect item, Kidostoys may arrange return pickup or reimburse reasonable return shipping costs. For all other approved returns, customers may be responsible for return shipping expenses.

Contact Us

If you have any questions regarding our Returns & Cancellation Policy or need assistance with a return request, please contact our customer support team. We are always happy to help and ensure a smooth shopping experience.

Thank you for choosing Kidostoys – Play, Learn & Grow. Your satisfaction and trust are important to us, and we appreciate the opportunity to serve your family’s learning and playtime needs.